After all the complaints made by and on behalf of tenants regarding landlord failures to return deposits to tenants, it is ironic that the DPS in a recent report, states that over 8,000 deposits remain with them, unclaimed by their owners. The DPS, remember, is the tenancy deposit scheme where the deposit money is actually handed over to the scheme administrators to keep safe for tenants during the tenancy.
The problem is, it seems, that tenants are not keeping the DPS up to date with their contact details. In particular when they leave the property. So when the deposit becomes available to pay over to them, the DPS have no way of letting them know.
In order to make things easier, the DPS are now looking to introduce new rules requiring the landlord to provide an email and/or mobile phone number for the lead tenant. They are also hoping to introduce text messaging next year, so tenants can be texted when the deposit is available.
In the meantime, if you are one of the 8,000 who have gone off without collecting your deposit – contact the DPS. They are waiting to pay you.