One of my clients has contacted me about the problem of tenants moving out, leaving the keys with a neighbour and then refusing to attend the checkout meeting.
Invariably the property is left in a mess and invariably they challenge any deductions to the tenancy deposit! As this is large(ish) property company with local management staff, they do not use external inventory clerks.
One thing which occurred to me was to arrange for someone independent to attend the checkout meeting in the tenant stead who could then verify the condition of the property at that time. For example a local surveyor or inventory clerk.
What do people think about this as a solution to the problem and do you think the clients would be justified in passing on the cost of this person?